This Privacy Policy describes how we at Novel Energy Solutions LLC collect, use, disclose, and otherwise process your information when you visit our websites or engage in our on-site solar and management solutions, enroll in and/or become a member of our solar community, or otherwise communicate with us. We refer to our websites and Novel Energy’s services together as the “Services”.
Before using our Services or submitting any Personal Information to us, please review this Privacy Policy carefully as it will help you make informed decisions regarding your information. If you have any questions, please contact us at privacy@novelenergy.biz.
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PERSONAL INFORMATION WE COLLECT
In this Privacy Policy, we use the term “Personal Information” to refer to information that we can use to identify you. Depending on how you use our Services, we may collect the following types of information from you or about you:
- Identifiers, such as your name, email address, phone number, social media handle (if you interact with our social media pages), IP address and other online identifiers, and contact information;
- Information in our customer records, such as the content of your communications, your log-in credentials for your user account, bank account and credit card information; and social security number.
- Commercial information, such as the products and services you purchased and your purchasing or consuming tendencies.
- Internet and other electronic activity information, such as information we automatically receive about the devices you use to access our website, your IP (Internet protocol) address, the type of Internet browser used to visit our website, the areas of our website you visited and actions you performed on our website, and information we collect using cookies and other tracking technologies as described in the “Cookies and Other Data Collection Technologies” section below:
- Audio, electronic, visual, thermal, olfactory, or similar information, such as call recording we make on our customer service lines.
- Professional or employment-related information, such as employment and professional history, educational history, credit score, and information required to perform a standard employment background check; and
- Inferences drawn from the information above, that reflects your preferences or characteristics, such as energy habits and usage trends.
Some of this information may be considered sensitive personal information under privacy laws, such as your social security number, bank account and credit information, and account log-in credentials.
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HOW WE COLLECT PERSONAL INFORMATION
Depending on how you use our Services, we may collect Personal Information from you in the following ways:
- Directly from you. We may collect information from you directly through your use of our Services or other direct interactions with us, such as emails or phone calls.
- Through automated data collection technologies. We may collect your information using automated data collection technologies as described in the “Cookies and Other Data Collection Technologies” section below. For example, we may collect the IP address of the device you use to access our website and other browsing information, such as page requests, browser type, operating system, and average time spent on our website.
- From third parties. We may obtain your information through unaffiliated third-party sources, such as our partners, consumer reporting agencies, referral sources (friends and family) and service providers. We may also collect or license information about you from information aggregators or event/promotion co-sponsors. We may combine this information with the information we collect about you to help us tailor our communications and improve our Services.
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HOW WE USE PERSONAL INFORMATION
We may use your Personal Information to:
- Communicate with you, including to respond to your comments and questions;
- Send notices and updates regarding our Services;
- Analyze how you interact with our Services;
- Process your transactions, including to charge your credit card. We do not process or store your credit card information ourselves – we have engaged third-party payment processors to process your credit cards on our behalf;
- Maintain and improve our Services;
- Recommend products and special offers that may interest you;
- Develop new products and services, and for other internal business purposes;
- Enhance the security of your transactions and out IT systems, architectures, and networks to prevent fraud, criminal activity, or misuses of our Services; and
- Comply with legal obligation and legal processes and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.
We use and disclose your sensitive Personal Information only for the following limited business purposes: (i) performing services an average person would expect; (ii) detecting security incidents; (iii) addressing malicious, deceptive, or illegal actions; (iv) ensuring the physical safety of individuals; (v) for short-term, transient use; (vi) performing or providing internal business services; and (vii) verifying or maintaining the quality or safety of a service or device.
Aggregated Information. We may aggregate Personal Information and use the aggregated information to analyze the effectiveness of our Services, to improve and add features to our Services, and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated information like general user statistics with prospective business partners.
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HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose your Personal Information with the following categories of third parties:
- Service providers: To assist us in meeting business operations needs and to perform certain services and functions, we may share Personal Information with our service providers, including providers of hosting services, email communication software, payment processors, customer relationship management and customer support services, and analytics services. It is our policy to require these parties to only access, process, or store Personal Information in the course of performing their duties to us.
- Equity and financing partners: We partner with companies that help provide financing and other services to you. We may share your Personal Information with these partners in furtherance of providing our Services. When we share our Personal Information with these partners, we do not have control over how they may subsequently use it.
- Advertising partners: We work with third party advertising partners and publishers to help us deliver digital advertisements to you and you navigate the web.
- Third parties involved in business transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, transition of service to another providers, or other corporate transaction, your Personal Information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction along with other assets.
- Third parties in response to legal requirements: If required to do so by law or in good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Service, or the public, or (v) protect against legal liability.
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COOKIES AND OTHER DATA COLLECTION TECHNOLOGIES
Our website uses cookies. A “cookie” is a small text file that is placed on your computer or mobile device when you enter a website or a mobile app. It enables the website or mobile app to remember your actions and preferences over a period of time. While the cookies we may use change from time to time, they generally fall into one of the following categories:
- Strictly necessary cookies. These cookies are strictly necessary in order for you to use the Services, load and view content, and access your account.
- Functionality cookies. These cookies help us remember you and personalize features and content for you on the Services.
- Preference cookies. These cookies allow us to capture and store your information privacy related preferences (e.g., your opt-in and opt-out), account settings, and certain login information.
- Analytics cookies. These cookies help us and our service providers compile statistics and analytics about platform users, including traffic, usage, demographic, and trend data. For example, we use Google Analytics to help us understand how users engage with the platform. Google Analytics uses cookies to track your interactions with the platform, then collects that information and reports it to us. This information helps us improve the Platform so that we can better serve you. If you wish, you can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.
- Advertising cookies. We use cookies to deliver digital ads on our website and across the internet. Advertising cookies also help us measure the effectiveness of our communications with you and our advertising campaigns. Some of these ads may be targeted based on your browsing activity and inferred interests.
To learn more about cookies and similar technologies, please visit www.allaboutcookies.org. Most web and mobile device browsers automatically accept cookies. If you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.
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OPTING OUT OF COMMUNICATIONS
We may communicate with you by email about the Services, including other services and products in which we think you may be interested. If you have opted in or otherwise qualify to receive these forms of communication, and no longer wish to receive such communications, you may opt out or unsubscribe by following the instructions that are included in the communication or by contacting us using the information provided in the “Contact Us” section below. Please note we may continue to store information about you as required by law or for legitimate business purposes.
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CALIFORNIA PRIVACY RIGHTS
This Privacy Policy describes our practices over the last 12 months with respect to categories of information we collect, the sources of that information, and how we have disclosed it. Specifically, in the last 12 months, we have disclosed each category of your Personal Information as follows:
| Category of Personal Information | Recipients To Whom Data is Disclosed for a Business or Commercial Purpose | Recipients to Whom Data is Sold or Shared |
| Identifiers | Service providers; equity and financing partners; third parties involved in business transfers; third parties in response to legal requirements | Advertising partners |
| Information in our customer records | Service providers; equity and financing partners; third parties involved in business transfers; third parties in response to legal requirements | Not sold or shared |
| Commercial information | Service providers; equity and financing partners; third parties involved in business transfers; third parties in response to legal requirements | Not sold or shared |
| Internet and other electronic activity information | Service providers; equity and financing partners; third parties involved in business transfers; third parties in response to legal requirements | Advertising partners |
| Audio, electronic, visual, thermal, olfactory, or similar information | Service providers; equity and financing partners; third parties involved in business transfers; third parties in response to legal requirements | Not sold or shared |
| Professional or employment-related information | Service providers; equity and financing partners; third parties involved in business transfers; third parties in response to legal requirements | Not sold or shared |
| Inferences drawn from the information above | Service providers; equity and financing partners; third parties involved in business transfers; third parties in response to legal requirements | Advertising partners |
| Sensitive information | Service providers; equity and financing partners; third parties involved in business transfers; third parties in response to legal requirements. | Not sold or shared |
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If you are a California resident, you may request certain information regarding our disclosure of certain categories of Personal Information to third parties for those third parties’ direct marketing purposes. To make such a request, please contact us at privacy@novelenergy.biz. This request may be made no more than once per calendar year, and we reserve our right not to respond to requests submitted other than to the email address specified below. Note that we do not currently share Personal Information with third parties for those third parties’ direct marketing purposes.
In addition, California residents may have the following additional rights under the California Consumer Privacy Act:
- The right to know: You have the right to request to know the categories and specific pieces of Personal Information we have collected about you; the categories of sources from which that Personal Information was collected; and how we have sold, shared, or otherwise disclosed your Personal Information.
- Right to correct. You may have the right to request that we correct inaccurate Personal Information that we maintain about you.
- The right to delete: You have the right to request that we delete the Personal Information that we have collected or maintain about you. We may deny your request under certain circumstances, such as if we need to comply with our legal obligations or complete a transaction for which your Personal Information was collected. If we deny your request for deletion, we will let you know the reason why.
- The right to opt out of sale/sharing: You have the right to opt out of the sale or sharing of your Personal Information. We currently share your Personal Information (as described in more detail above) with our advertising partners to deliver targeted ads. If you would like to opt out of receiving targeted ads, you may [turn off advertising cookies in our cookie preference center or] turn on your Global Privacy Control to block cookies. To download the Global Privacy Control browser extension, please visit https://globalprivacycontrol.org/.
You may use an authorized agent to submit a request. When we verify your agent’s request, we may verify your identity and request a signed document from your agent that authorizes your agent to make the request on your behalf. To protect your Personal Information, we reserve the right to deny a request from an agent that does not submit proof that they have been authorized by you to act on their behalf.
To exercise your rights, contact us at privacy@novelenergy.biz or [toll free number]
We will take steps to verify your identity before processing your request. We will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the individual about whom we collected Personal Information. We will only use the Personal Information provided in the verification process to verify your identity or authority to make a request and to track and document request responses unless you initially provided the information for another purpose.
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NEVADA PRIVACY RIGHTS
Nevada law gives residents the right to opt out of the sale of their Personal Information. We are not considered a data broker under the Nevada law and do not sell your Personal Information.
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SECURITY OF PERSONAL INFORMATION
We maintain administrative, technical, and physical safeguards designed to protect against unauthorized access, use, modification, and disclosure of your information in our custody and control. No data, on the Internet or otherwise, can be guaranteed to be 100% secure. While we strive to protect your information from unauthorized access, use, or disclosure, we cannot and do not ensure or warrant the security of your information.
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OUR DATA RETENTION PRACTICES
We retain your Personal Information for only as long as we need it to provide our products and services, operate our business, and comply with our legal obligations. When we decide how long to keep your Personal Information, we keep in mind the nature and sensitivity of the information, the potential harm from unauthorized use, the reasons we collected the Personal Information, and our legal obligations.
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THIRD PARTY WEBSITES
Our Services may contain links to other websites not operated or controlled by us, including social media services. The information that you share with these sites will be governed by the specific privacy policies and terms of service of the sites and not by this Privacy Policy. Please contact these third-party sites directly for information on their privacy practices and policies.
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DO-NOT-TRACK
Some web browsers incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. Because DNT is not uniform across browsers, maybe website operators, like us, do not recognize or respond to browser initiated DNT signals.
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CHILDREN’S PRIVACY
We do not knowingly or intend to collect any information from children under 13 or equivalent minimum age as prescribed in the laws in relevant jurisdiction.
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CHANGES TO THE PRIVACY POLICY
We may update our Privacy Policy. When we do so, we will post an updated version on this page, unless another type of notice is legally required. Unless you direct us otherwise, the updated Privacy Policy will apply to your Personal Information (including the Personal Information we already collected about you).
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CONTACT US
Please feel free to contact us at any time if you have any questions or comments about this Privacy Policy. You can contact us or otherwise communicate your privacy concerns via email at privacy@novelenergy.biz.